Contact Us
Contact Us
Last Updated: September 23, 2026
We Are Here to Help
At Aurenexa, we believe thoughtful customer support should feel as considered as the products you bring into your indoor garden and everyday plant-care routine.
Whether you have a question about an order, need help understanding a product's features, dimensions, materials, intended use, care, compatibility, or included components, need assistance with shipping or returns, or simply want to share feedback, our customer care team is here to help.
Aurenexa is operated by Shanxi Xinjin Alcohol Trading Co., Ltd.
How to Reach Us
Email Us
For questions about:
Orders · Product information · Product features and intended use · Dimensions and materials · Product care and maintenance · Indoor plant-care tools · Watering products · Growing accessories · Plant display products · Shipping and tracking · Returns and refunds · Damaged or incorrect orders · Collaborations · General inquiries
Please contact us at:
Email: service@aurenexa.com
Online Contact Form
You may also contact us through the Get in Touch form available on this page where provided.
You can provide:
Your name · Email address · Message or inquiry
For order-related questions, please include your order number so our team can assist you more efficiently.
For product-related questions, please include the product name where possible.
Our currently confirmed collection includes:
VerdantPour Watering Can
Additional Aurenexa products may be introduced across our CARE → GROW → DISPLAY collection system.
If your question relates to damage, product care, dimensions, water exposure, cleaning, compatibility, storage, or a missing component, photographs may also help our team understand the issue more clearly.
Please do not submit passwords, login credentials, or complete payment-card information through the contact form.
Quick Assistance
Track Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
If your tracking information has stopped updating or your estimated delivery period has passed, please contact us and provide your order number.
Returns & Refunds
Eligible returns, refunds, and exchanges are handled according to our Refund Policy.
Before sending a return, please contact our customer care team to receive:
Return authorization · The applicable return-processing address · Return instructions
For voluntary returns, products should generally remain in a condition consistent with the requirements stated in our Refund Policy.
Where applicable, this may include:
Unused other than reasonable inspection where permitted · Undamaged · Clean and dry · Complete · Free from soil, water residue, fertilizer, plant sap, odors, stains, moisture, or excessive wear · With original packaging where reasonably possible · With applicable handles, lids, inserts, accessories, instructions, or other supplied components
Additional return-condition requirements may apply depending on the product, its materials, intended use, and condition.
Please do not send products directly to our registered company address unless Aurenexa customer service specifically instructs you to do so.
Damaged, Defective, Missing or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide:
Your order number · A description of the issue · Clear photographs of the product · Photographs showing the issue · Photographs of all received components where relevant · Photographs of the packaging · The shipping label where relevant
Please retain the product, packaging, accessories, inserts, detachable components, and other included materials until our team provides further instructions.
If an item is cracked, bent, broken, chipped, deformed, leaking, or otherwise materially damaged, avoid unnecessary continued use until the issue has been reviewed.
Our customer care team will review the information and provide further assistance according to the circumstances and applicable policies.
Product Information & Use
If you need help understanding an Aurenexa product, our team can assist with questions concerning:
Product features · Intended use · Dimensions · Materials where specified · Included components · Watering use · Plant-care use · Growing use · Display use · Cleaning · Care · Storage · General product information
Aurenexa's collection is organized around three stages of the indoor plant ritual:
CARE · GROW · DISPLAY
Because different products are designed for different watering, care, growing, organization, and display situations, features, materials, dimensions, care requirements, compatibility, and recommended use may vary.
Please review the applicable product page and any instructions supplied with the product before use.
CARE — Daily Plant Care
Aurenexa's Daily Plant Care collection is designed around the recurring rituals of tending indoor plants — watering, checking, maintaining, and caring for home greenery.
Our currently confirmed product is:
VerdantPour Watering Can
If you have questions about:
Dimensions · Materials where specified · Watering · Indoor plant use · Cleaning · Drying · Storage · Product finish · Intended use · General care
please include the product name when contacting us.
VerdantPour Watering Can
The VerdantPour Watering Can is designed for everyday indoor plant watering.
Its elongated spout is intended to help guide water more directly toward the soil, including around foliage where a more controlled pour may be useful.
The product is designed around:
Precision Spout · Balanced Handle · Slim Silhouette · Indoor Plant Use
The current product information describes a brushed-metal material look.
This description should not be interpreted as confirming a particular metal composition, grade, coating, corrosion-resistance rating, or technical certification unless that information is specifically stated on the applicable product page.
For general care, avoid unnecessarily prolonged standing water, harsh cleaning chemicals, abrasive cleaning methods, or unsuitable storage conditions unless otherwise stated in the applicable care instructions.
Allow the product to dry appropriately where needed before prolonged storage.
GROW — Indoor Growing
The GROW stage of the Aurenexa collection is intended to support the quieter process of tending and developing indoor greenery.
As products are introduced within this part of the collection, individual product pages will provide applicable information concerning:
Intended use · Dimensions · Materials where specified · Included components · Plant or growing compatibility · Water exposure · Cleaning · Storage · Care
Because different plants, containers, growing media, and indoor environments have different requirements, no single Aurenexa product should be understood as guaranteeing a particular growth outcome.
If you have questions about a specific product, please include the product name when contacting our team.
DISPLAY — Plant & Home Styling
The DISPLAY stage of the Aurenexa collection is designed around bringing greenery naturally into the home.
Depending on the individual product, this may include pieces intended for:
Plant presentation · Organization · Shelves · Windowsills · Tabletops · Indoor garden styling · Home greenery
Dimensions, materials, load considerations, moisture exposure, stability, and care requirements may vary by product.
Please review the individual product page before use and place products on suitable, stable surfaces where applicable.
If you have questions about a display product's size, finish, intended use, or care, please provide the applicable product name when contacting us.
Product Care & Maintenance
Care requirements may vary depending on the materials, finish, construction, and intended use of each Aurenexa product.
For general care, follow the instructions supplied with the applicable product and avoid methods that may cause unnecessary damage.
Depending on the product, this may include avoiding:
Harsh chemicals · Abrasive cleaning methods · Excessive moisture · Prolonged soaking · Extreme temperatures · Aggressive scrubbing · Excessive force · Improper storage · Unsuitable outdoor exposure
If you have questions about:
Cleaning · Drying · Storage · Metal care · Wood-look care · Terracotta-style finishes · Water exposure · Product components · General maintenance
please provide the product name when contacting us so our team can better assist you.
Materials, Finishes & Everyday Use
Aurenexa's visual system may include finishes and material looks such as:
Warm Ivory · Sage Green · Walnut · Brushed Metal · Terracotta · Natural Linen
These terms may describe a product's color, appearance, finish, or design direction and should not automatically be interpreted as confirming the exact material composition of every product.
Please refer to the applicable product page for confirmed material information where available.
Brushed-Metal-Look Products
For products described as having a brushed-metal appearance, general care may include:
Remove standing water where appropriate · Wipe away residue · Avoid unnecessarily abrasive cleaning · Dry appropriately · Avoid harsh chemicals · Inspect for damage or deformation
Exact care requirements may differ according to product construction and finish.
Wood-Look, Terracotta-Style & Natural-Texture Products
Where applicable, general precautions may include:
Avoid prolonged moisture exposure · Avoid harsh abrasive cleaning · Avoid unnecessary impact · Allow appropriate drying · Store in suitable conditions
Natural-looking surfaces may show variation in tone, grain, texture, or appearance.
Watering & Moisture
Many indoor garden products are used around water, but this does not mean every Aurenexa product is waterproof or suitable for prolonged moisture exposure.
Do not assume that every product may be:
Submerged in water · Left outdoors permanently · Exposed to standing water · Used with concentrated fertilizers or chemicals · Stored while wet
unless the applicable product information specifically supports that use.
For watering products, emptying, cleaning, and appropriate drying may help preserve product condition.
Plant Care & Growing Conditions
Plant condition depends on many factors beyond an individual tool.
These may include:
Plant species · Watering frequency · Light · Soil or growing medium · Drainage · Temperature · Humidity · Fertilization · Seasonal changes · Pests · Disease · Indoor environment
Aurenexa products are intended to support everyday plant-care routines but should not be understood as guaranteeing plant growth, plant health, flowering, survival, or any specific horticultural result.
Please follow care guidance appropriate to your individual plants.
Missing Parts or Components
If your Aurenexa product appears to be missing a component or accessory that should have been included, please contact us with:
Your order number · Product name · Description of the missing component · Photographs of the received contents and packaging where reasonably possible
Depending on the individual product, this may include missing:
Handles · Lids · Inserts · Detachable components · Supports · Trays · Accessories · Other supplied pieces
For products containing several pieces or components, please photograph all received parts so our team can compare them with the applicable product information.
Our team will review your request and provide further assistance.
Availability of individual replacement components may vary by product and is not guaranteed.
Company Information
Brand: Aurenexa
Legal Entity: Shanxi Xinjin Alcohol Trading Co., Ltd.
Registered Address: No. 20501, 5th Floor, Unit B8, Wangke Langrunyuan Pinyuan, 721 Huifeng Street, Anning Subdistrict, Yuci District, Jinzhong City, Shanxi Province
Email: service@aurenexa.com
Aurenexa is an online retail store operated by Shanxi Xinjin Alcohol Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Aurenexa online store.
Stay Connected
We love seeing Aurenexa products become part of quiet morning watering, windowsill greenery, thoughtful plant-care routines, slow-growing corners, and familiar rituals shared at home.
Follow Aurenexa for:
New collections · Indoor garden inspiration · Plant-care ideas · Growing rituals · Home greenery · Plant styling · Product updates · Everyday care ideas · Brand stories