Refund Policy
Refund Policy
Last Updated: September 23, 2026
At Aurenexa, we want every product to become part of a more thoughtful and enjoyable indoor plant-care ritual. We understand that choosing watering tools, plant-care accessories, growing essentials, display pieces, and indoor garden products online may involve considerations such as size, material, finish, compatibility, intended use, style, and personal preference.
This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through the Aurenexa online store.
Aurenexa is operated by Shanxi Xinjin Alcohol Trading Co., Ltd.
Brand: Aurenexa
Legal Entity: Shanxi Xinjin Alcohol Trading Co., Ltd.
Registered Address: No. 20501, 5th Floor, Unit B8, Wangke Langrunyuan Pinyuan, 721 Huifeng Street, Anning Subdistrict, Yuci District, Jinzhong City, Shanxi Province
Email: service@aurenexa.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request an eligible return.
For a voluntary return, the product should generally be:
Unused other than reasonable inspection where permitted · Undamaged · Clean and dry · Complete · Free from soil, water residue, fertilizer, plant sap, stains, odors, moisture, or other substances · Free from signs of extended use · With all applicable pieces and components included · With applicable tags intact · Returned with original packaging, instructions, inserts, accessories, protective packaging, and supplied materials where reasonably possible
For products intended to be used with water, soil, plants, potting materials, fertilizer, or other plant-care substances, return eligibility may depend on the product remaining in a condition suitable for voluntary return.
A valid order number or other proof of purchase is required.
You must contact us before returning the product.
Nothing in this policy limits mandatory consumer rights.
2. Return Country & Authorized Return Address
Return Country/Region: China
Eligible returns are processed through an authorized return-processing warehouse in China.
The return-processing address is not necessarily the same as our registered company address.
The following address:
No. 20501, 5th Floor, Unit B8, Wangke Langrunyuan Pinyuan, 721 Huifeng Street, Anning Subdistrict, Yuci District, Jinzhong City, Shanxi Province
is our registered business address and should not be used for product returns unless Aurenexa customer service specifically instructs you in writing.
Before sending a return, contact:
If approved, we will provide:
Return authorization · The authorized warehouse address · Packaging instructions where applicable · Return-shipping instructions
Returns sent to unauthorized addresses may be delayed, refused, lost, or unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives damaged · Contains a defective product · Is missing an item or component · Contains an incorrect product
please contact service@aurenexa.com, preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number · A description of the issue · Clear product photographs · Photographs showing the issue · Photographs of the packaging · Shipping-label photographs where relevant
If the product includes handles, lids, inserts, detachable components, accessories, supports, trays, or other supplied parts, please include photographs showing the received contents where reasonably possible.
For products that arrive cracked, bent, broken, deformed, chipped, leaking, or otherwise materially damaged, please avoid unnecessary continued use.
Please retain the product, packaging, and included components until instructions are provided.
After review, we may provide:
Replacement · Refund · Another appropriate solution
The requested 48-hour reporting period does not limit statutory rights.
4. How to Initiate a Return
Step 1 — Contact Us
Email service@aurenexa.com with:
Your order number · The product you wish to return · Your reason for return
Step 2 — Receive Return Authorization
If eligible, we will provide:
Return approval · Authorized return address · Return instructions · Other information necessary to complete the return
Step 3 — Package Your Return
Securely package the product and all applicable components.
Where reasonably possible, include:
Original packaging · Product parts and accessories · Handles · Lids · Inserts · Instructions or manuals · Tags · Protective packaging · Other supplied materials
Please make sure metal, wooden, terracotta-style, flexible, detachable, structured, or other potentially damageable components are packaged securely so they are not damaged or lost during return transportation.
Products that have been used with water, soil, or plant-care materials should be clean and appropriately dry before packing where a return is otherwise eligible.
For products with multiple pieces, please return all applicable components together.
Step 4 — Ship Your Return
Send the approved return only to the authorized address provided by Aurenexa customer service.
We recommend using a trackable shipping method and retaining the receipt until the refund process is completed.
5. Return Shipping Costs
For voluntary returns involving:
Change of mind · Product preference · Size preference · Color or finish preference · Compatibility preference · Style preference · Material preference · Design preference · Other non-quality-related reasons
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Because the authorized return facility is located in China, customers should review international return-shipping costs before returning an item.
If we confirm that the product was defective, damaged during transit, missing components, or incorrectly supplied, we will provide an appropriate solution and cover reasonable return-related shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved:
Refunds are normally processed within 3–5 business days after inspection · Refunds are generally issued to the original payment method · Banks or payment providers may require an additional 5–10 business days to display the refund
For voluntary returns, original shipping charges, expedited shipping, insurance, customs charges, and other non-refundable delivery costs may not be refunded where permitted by applicable law.
If more than 10 business days have passed since we confirmed your refund was issued, contact your payment provider first and then contact:
7. Non-Returnable Items
The following may not qualify for voluntary return except where defective or where applicable law requires otherwise:
Products used beyond reasonable inspection · Products that have been materially altered or modified · Products with missing handles, lids, accessories, inserts, supports, containers, attachments, or other supplied pieces · Products that are damaged, broken, cracked, chipped, warped, bent, dented, stained, scratched, or materially altered · Products showing significant wear · Products containing soil, water residue, fertilizer, plant sap, potting material, odors, stains, moisture, or other substances · Used watering products, plant-care tools, growing accessories, display products, or other garden-related items where their condition prevents voluntary return · Products exposed to prolonged moisture, unsuitable outdoor conditions, excessive force, or use beyond reasonable inspection · Products with missing instructions, packaging, or supplied materials where these form part of the product · Personalized or customized products · Made-to-order products · Gift cards · Products clearly identified as final sale where legally permitted
Products damaged because of misuse, excessive force, improper cleaning, prolonged moisture exposure, unsuitable storage, unauthorized modification, neglect, or use inconsistent with supplied instructions may also be excluded from voluntary return where permitted by applicable law.
This does not affect rights relating to products that were defective, damaged, or incorrectly supplied when delivered.
8. Product-Specific Return Considerations
Because Aurenexa offers products for different stages of indoor plant care, growing, and display, return eligibility may depend on the nature and condition of the individual item.
VerdantPour Watering Can
The VerdantPour Watering Can should generally be returned:
Unused other than reasonable inspection · Clean · Dry · Complete · Free from water residue, soil, fertilizer, plant-care solutions, stains, odors, dents, deformation, scratches beyond reasonable inspection, or other material damage
If the watering can has been repeatedly filled or used for plant watering, prolonged storage of water or plant-care mixtures, or other extended use, it may not qualify for voluntary return where permitted by law.
If the product arrives dented, deformed, leaking, damaged around the spout or handle, or otherwise materially defective, please contact us before continued use.
The product description refers to a brushed-metal material look. This does not by itself represent a specific metal grade or technical material certification unless expressly stated on the applicable product page.
Other Aurenexa Products
For other Aurenexa plant-care, growing, organization, or display products, please review the individual product page and supplied care guidance.
As our collection expands, return considerations may differ depending on:
Product construction · Intended use · Included components · Exposure to water or soil · Plant-contact use · Assembly · Surface finish · Product condition
If you are unsure whether a product remains eligible for return, please contact service@aurenexa.com before sending it.
9. Exchanges
If you would like another:
Product style · Size · Color · Finish · Design · Available variation
please contact:
Depending on the circumstances and product availability, the most efficient process may be to return the eligible original product and place a new order.
Our customer care team will provide applicable instructions.
10. Order Cancellation
Contact service@aurenexa.com as soon as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins.
If an order has already been processed or shipped, it may need to be handled through the return process.
11. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits statutory warranties, remedies, refund rights, or consumer protections that cannot lawfully be excluded.
Where mandatory law provides more favorable rights, that law will apply.
Have a Question?
If you have questions about a return, refund, exchange, damaged item, product compatibility, product-care issue, watering-use question, or missing product component, please contact our customer care team.
Brand: Aurenexa
Legal Entity: Shanxi Xinjin Alcohol Trading Co., Ltd.
Registered Address: No. 20501, 5th Floor, Unit B8, Wangke Langrunyuan Pinyuan, 721 Huifeng Street, Anning Subdistrict, Yuci District, Jinzhong City, Shanxi Province
Return Country/Region: China
Email: service@aurenexa.com
Important: The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing warehouse provided by Aurenexa customer service.
Aurenexa is operated by Shanxi Xinjin Alcohol Trading Co., Ltd.